Are you running into limitations with your current benefits administration platform and partner? Perhaps the solution is inflexible and customization means hurdles, tickets or worse.
Maybe you've found that the user experience is cumbersome and the ability to integrate benefits technology with other HR systems is not there. Does it lack employee education features such as decision support functionality to help your employees make informed benefits decisions? Or, more importantly — is the client service and human reliability team adding work to your plate — instead of removing it?