Automation is important, but it's not the only solution for when participants need answers. Give your employees access to a full-service customer care center to ensure their questions are answered as part of a smooth benefit enrollment process.
At benefitexpress, each interaction is a person and not a file or record. Responding to questions with care is the first step toward making your employees feel valued and supported.
- Year-round dedicated support with after-hours voice messages and emails returned 7 days a week.
- Expanded call center support available for a high-touch employee experience
- Co-location with client service operations team for planning, training and support
- Transparent reporting, metrics and visibility
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