Full Service
The whole kit and caboodle! This is our all-inclusive option, including: technology, our benefit wise project management & support, and Customer Care Center.
Reimbursement Administration
Track and Reimburse Claims
Reimbursement Made Easy
Need to track and reimburse claims? benefitexpress delivers relief from this administrative burden. We provide FSA, HSA, HRA, and Employee Reimbursement Administration.
FSA Administration
Flexible Spending Accounts are a valuable way to promote consumer-driven healthcare and pay for eligible expenses. Services include:
- Providing a debit card for ease of use.
- Online and mobile access to submit claims and check payment status, view account balances, plan details, recent transactions, mobile account balance alerts, and personal information changes.
- Contact benefitexpress' Customer Care Center with the touch of a button.
- Reimbursement direct deposit if elected.
- Text capability to access FSA balance and reset passwords.
HSA Administration
Combining our Customer Care Center and self-service tools for a well-managed delivery of Health Savings Accounts. Services include:
- A debit card with a single point of authentication.
- Review, audit, and process requests for reimbursement.
- Customer Care Center support.
- Online, fax, or mail claims submission service.
- Distribution of remaining balance letters, forfeiture warning letters, and forfeiture report at the end of the first quarter following each plan year.
- Integration with banking entities.
HRA Administration
A Health Reimbursement Account is a valuable tool to control rising medical plan costs and minimize the impact on employees. Services include:
- A debit card for employees with a single point of authentication.
- Automated connectivity between systems and carriers.
- Customer Care Center support.
- Multiple funding options and reimbursement cycles.
- Reviewing, auditing, and processing requests for reimbursement.
- Non-discrimination testing.
Employee Reimbursement Administration
Tuition, Wellness, and Transit & Parking Reimbursement programs are beneficial, but can be a challenge to track and manage without a strong administration platform and partner. Services include:
- Online easy access to collect and submit claims and check claims status 24/7.
- Customer Care via phone, email, and live chat.
- Tailored approval process with tracking and workflows.
- Reimbursements through direct deposit, check, or payroll.
- Calling participants when more information is needed on their claim submission, rather than sending denial letters.
- Generating letters regarding failure to provide correct documentation.
- Reports on claim and approval status.
- Collecting school, class, grade, program participation, and other relevant information.
Delivery Options
Interested? Want to see more?
Schedule a demo today to see how we can meet your benefit administration needs.
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