Product Sheet

Customer Care Center.

Call center services for online benefits enrollment.

Automation is important, but it's not the only solution for when participants need answers. Give your employees access to a full-service customer care center to ensure their questions are answered as part of a smooth benefit enrollment process.

At benefitexpress, each interaction is a person and not a file or record. Responding to questions with care is the first step toward making your employees feel valued and supported.

Features include:

  • Year-round dedicated support, including callbacks and email response during evening and weekend hours
  • Expanded call center support available for a high-touch employee experience
  • Co-location with client service operations team for planning, training and support
  • Transparent reporting, metrics and visibility

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