Relevant Care Center Technology

Relevant Care Center Technology

Employees can call, email, or live chat for assistance. They can also reset their password or retrieve their FSA balance via voice response or text. All calls are recorded, and a narrative of calls, emails, and chats are stored in the caller's online account. These administration systems not only control the processing of transactions, but also track and monitor adherence to performance standards.


Experienced Customer Care Professionals

Experienced Customer Care Professionals

All of our Customer Care Representatives have extensive customer service backgrounds and use their skills to improve the experience for employees. They know the importance of the caring, human touch necessary for excellent customer care. The key responsibility of our representatives is to ensure that employees receive a prompt and accurate response to their questions.


Dedicated Support

Dedicated Support

The Customer Care Center is available via phone, email, and live chat during our business hours of 7:30 a.m. to 6:00 p.m. CST. Additionally, benefitexpress returns all calls and emails the same day they are received from 6:00pm to 8:00pm Monday through Friday, and 10:00am to 6:00pm Saturday and Sunday. After-hours voice messages, emails, and instant messages are returned within 2 hours, 7 days per week, all year round.


Benefit Trained and Supported

Benefit Trained and Supported

Our entire staff is supported by our legal service. This provides customer service with assistance in resolving regulatory or other technical issues. This also keeps our employees informed of all the latest legislative and regulatory changes that impact benefit administration.


Want to join our team?

Testimonial

"At Atlas Copco North America LLC, we have complexity in our data - with multiple legal entities and over 30 pay schedules. The benefitexpress team has managed this well for years."

Beth Woods Manager, HR Service Center

Testimonial

"The support I received from the benefitexpress team and particularly our account manager exceeded my expectations. During the enrollment process, benefitexpress was very flexible and quick to respond whenever we needed them."

Director of HR

Testimonial

"It's simplicity. Of all benefit enrollment/admin systems I have ever seen and/or used benefitexpress is THE MOST USER-FRIENDLY!!"

Vice President

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