Every Interaction Matters
Automation is important, but it’s not the only solution for when your participants need answers. We have created a culture where each employee knows they play an important part in the benefit community. Our culture is grounded in empathy and experience; we see each interaction is connected to a person, not a file or record.
Average hold time is under 20 seconds
90% of calls are answered within sixty seconds
100% of all calls receive follow-up communication within 24 hours
100% of all after hour emails and voicemails are returned within 2 hours including weekends