An Extensive Range of COBRA Administration and Direct Billing Options

When you need assistance with COBRA administration, rely on benefitexpress for our expertise in direct billing. With cutting-edge software and superior client services, we can manage COBRA, severance, retiree and leave administration for participants who are no longer actively at work.

COBRA Administration Services

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Our services provide clients with administration that meets all COBRA regulatory requirements. In addition, we are able to provide customized severance administration services. Services include:

  • Meeting all compliance and legislative requirements, including auditing the population for ineligible participants.
  • Automatic handling of all severance agreements.
  • Sending data to health and prescription drug insurance companies.
  • Cancelling coverage if payment is not received on time, as well as at the COBRA expiration date.
  • Producing insurance conversion letters and
    forms for the participant to submit directly to the insurance company.
  • Resolving carrier issues on behalf of participants and send enrollment forms when appropriate.
  • Access to pre-designed reports and to create custom reports with an easy report tool.

 


 

 

Leave Billing Administration

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benefitexpress provides health and welfare administration services for participants who are no longer at work, but continue to participate in benefit plans. We can manage their eligibility, election, and billing data. Services include:

  • Our administrative system integrates with the organization's HR platform to easily store and access all LOA materials online.
  • We will bill employees directly, provide a coupon billing letter, and payment coupons.
  • Monitoring all payments received and cancelling coverage if payment is not received on time, as well as at the expiration date.
  • Returning all collected premiums to the employer in a timely manner.
  • Auditing the population for individuals who become ineligible for continuation of coverage.

 


 

 

Retiree Administration

benefitexpress provides health and welfare administration services for retirees who continue to participate in benefit plans. We can manage the retiree eligibility, election, and billing data. Services include:

  • Customer Care Center that provides support for
    all retiree insurance inquiries and resolution of
    billing issues if they arise.
  • Online access for retirees to access their account from anywhere.
  • Retiree benefit enrollments and election processing.
  • Monitoring all payments received, along with following up on late payment submissions and reconciliation of billing.
  • Carrier notifications of elections and terminations.
  • Access to pre-designed reports and to create custom reports with an easy report tool.
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Our Clients and Partners

"The administration packet benefitexpress provided our company exceeded our expectations. It was the first time we could really use communication material provided by a vendor with minor customization."

V.P. of HR

"The support I received from the benefitexpress team and particularly our account manager exceeded my expectations. During the enrollment process, benefitexpress was very flexible and quick to respond whenever we needed them."

Director of HR

"We consider our transition to benefitexpress to be a great success. We look forward to a wonderful partnership for many years"

Director Compensation, Benefits and HRIS

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