When employees have questions about their healthcare and benefits, your internal team might not always be able to help.
With benefitexpress, you can rely on our best-in-class call center to field issues, answer questions and help employees navigate any challenges they have with their benefits.
Representatives can assist employees with any aspect of their benefits, helping to reset passwords, upload documents, submit evidence of insurability and more.
Call center representatives are specially trained in each client’s benefits offerings, complexity, culture and population.
It’s easy for employees to enroll over the phone, with representatives walking them through each step before sending a confirmation statement through mail or email.
Our Customer Care Center is ready to help five days a week from 7:30 a.m.–6:00 p.m. CST, with a special team that returns calls and emails sent after hours or over weekends.
We’re proud of the service our call center delivers every day, and our 2020 satisfaction surveys prove clients and employees love it, too.