Call center services for online benefits enrollment:

"Charles provided excellent customer service. He was professional, caring, efficient, effective, and a pleasure to work with. He helped me to navigate through the process of setting up automatic withdrawals, facilitating the documents so that my mother can grant authorization for benefitexpress to speak with me on her behalf, and he helped me to pay the invoices due.  Bottom line—Charles was very helpful to me and my mother, and I am grateful he is on staff to provide such excellent customer service."

I would like to take a minute to acknowledge Darrell who was very kind and patient helping me enroll and update my medical benefit information. Although my husband and I tried to enroll online last night, we needed additional support. I called early this morning, immediately getting Darrell's friendly calming voice- not an answering machine or put on hold. Darrell's communication skills and knowledge are outstanding! He was excellent at explaining each of the requirements and website pages. Very seldom do you get this type of service. Great job, Darrell, for going above and beyond exceeding my expectations."

"I wanted to send a note and share how great Sherry was today in helping process our newborn’s enrollment. She worked through all the open items on our account and followed up to let me know we were all set. Great service and attentive to our needs."

“The steps Nancy gave me to get a new benefits card were absolutely correct. Please thank her for me. It’s been a very long day but it’s turning out well. People like Nancy make the difference. She’s been very kind!”

“Darrell, we finally received the Benefit Express Refund check! I personally want to thank you for your help and persistence in finally getting this done. What others couldn’t do in months, you got accomplished in two weeks. Your effort and compassion were extraordinary. Wishing you all the best."

"I wanted to compliment Angelica on her phenomenal customer service. She is well-trained, detail-oriented, kind and patient, with great phone skills. She had the right balance of being extremely professional and yet very helpful and those two don’t always go together."

"I was frazzled when I called and worried because I only had one more day and had my small children at home, but John made me feel calm and taken care of.  I would have lost patience if I had to deal with all the questions I was asking, but John was great!"

"I was impressed with how efficient and friendly Kerilyn was. She truly owned the situation instead of just passing the buck. Thank you so much for all your help!"

“I was so frustrated this week by the program but after speaking to Mekeia I feel so relieved. She really seemed to care about my problems and was helpful and friendly throughout the entire call.”

“Charles is terrific. He solves the problems and listens. He goes out of his way to make sure the problems are completely resolved.”

"Lisa was incredibly articulate, and extremely patient. She was kind and I never felt like Lisa was pushing me. Lisa found answers and did a great job!"

"Darrell was truly a gentleman, professional, and extremely knowledgeable about a complex topic. He went out of his way to find details and educate me about benefits for me and my family, and that really meant a lot."