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Employees can have a lot of questions about benefits. Can your team answer them all?

Take the burden of employee support off your team with our experienced call center, available to help your people get the answers they need.

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There will always be questions and problems that need a human touch. That’s why benefitexpress maintains a full-service, U.S.-based customer service team, trained to connect each interaction to a person, not just a file or record.

Make sure every employee gets the benefits support they need.

When employees have questions about their healthcare and benefits, your internal team might not always be able to help.

With benefitexpress, you can rely on our best-in-class call center to field issues, answer questions and help employees navigate any challenges they have with their benefits.

Our representatives are experienced, with extensive customer service backgrounds and the ability to provide support for enrollments, health and welfare administration, retiree administration, COBRA administration, FSA administration and more.

Comprehensive help.

Representatives can assist employees with any aspect of their benefits, helping to reset passwords, upload documents, submit evidence of insurability and more.

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Support designed for your organization.

Call center representatives are specially trained in each client’s benefits offerings, complexity, culture and population.

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End-to-end assistance.

It’s easy for employees to enroll over the phone, with representatives walking them through each step before sending a confirmation statement through mail or email.

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Customer care on customers’ schedules.

Our Customer Care Center is ready to help five days a week from 7:30 a.m.–6:00 p.m. CST, with a special team that returns calls and emails sent after hours or over weekends.

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We stand behind our call center because we know they stand behind you.

We’re proud of the service our call center delivers every day, and our 2020 satisfaction surveys prove clients and employees love it, too.

93.4% overall call center satisfaction.
94.9% satisfaction with rep professionalism.
96.5% satisfaction with rep courteousness.
92.3% satisfaction with rep knowledge.

Call center services for online benefits enrollment:

be-icon-color Knowledgeable Representatives Our expert team is fully trained on client benefit offerings, rules, requirements, preferences, demographics and culture.  
be-icon-color Minimal Hold Times On average, it takes less than 60 seconds for a customer to get on the phone with one of our representatives.  
be-icon-color Flexible Contact Methods Your employees can quickly get in touch with our team through phone, email, or live chat.  
be-icon-color Dedicated Hotline Number Your organization will get a unique, customizable 800 number for all questions and issues.  
be-icon-color Simple Quality Assurance All calls are recorded, and accessible upon request.  

Hear about our call center from satisfied customers.

Could your team use dedicated call center support?

Our team of benefits experts can help your employees better understand and manage their benefits. Download our product sheet or schedule a call to get started.
Download Product Sheet