benefitexpress April 5, 2019 6 min read

3 Tips for Switching Benefits Administration Providers

3 tips for switching benefits administration providers 

How do I login for benefits?

Who do I contact for help?

I don’t understand my benefits options.

These are just a handful of all-too-common-questions benefits administration professionals hear from their employees on a regular, if not daily, basis. Try as your team or contact center might to answer them all individually, you probably find yourself thinking "there's got to be a better way."

Lucky for you, there is! When faced with the challenge of educating employees on their benefits package, there is no better tool to use than your benefits administration platform. But, selecting and implementing the right benefits enrollment platform can be the difference between an increase in questionsor eradicating them for good.

If you're starting to question whether your benefits administration platform is living up to your company’s needs, you’re not alone. In fact, 25% of senior HR and benefits executives say they’ll be exploring new benefits administration providers soon. The reasoning will be different for each organization, but here are some of the most common:

Why switch benefits administration providers?

  1. Your partner is not meeting your company's evolving strategic needs
  2. Your enrollment portal lacks a positive user experience
  3. Your enrollment portal is difficult to use and costly
  4. Your provider does not offer the customer service your employees need
  5. Your portal doesn’t provide educational decision support or self-service

If any of the above sound familiar, it might be time to explore other benefits administration providers. 

We know what you’re thinking. Switching benefits administration providers is a daunting, time-consuming and, at times, stressful taskand perhaps one you’d rather sweep under the rug.

"It's not that bad," you think. "The process of change will be harder than this frustration," you tell yourself.

But don’t let fear of a migration process deter your decision. Just as the benefits administration technology has significantly advanced, so has the simplicity of the migration from one platform to another.

Use this three-step process for a seamless migration:

  1. Analyze your current and future benefits administration provider needs.

    Is the technology up to par? What types of services are offered in addition to the platform itself? Today’s employees expect quick and simple solutionsis your benefits administration platform user-friendly across all devices?

    Has annual enrollment become an annual burden? Perhaps your company has grown and acquired employees needing options for a variety of life events and milestones. Maybe your current system isn't as scalable as you thought.
  1. Research solutions that will better meet those needs.

    Even when the going gets tough, keep in mind you’re not stuck. You have options. All it takes is a little investigating to find the benefits administration platform that’s right for your company or organization.

    Consider the most important factors to you: Configurability? Client service? Responsiveness? Ease of implementation?
  1. Execute vendor selection and a system implementation process.

    When choosing a benefits administration platform, it’s important to think beyond benefits and HR, and include other departments in the evaluation process. This may include but is not limited to payroll, finance and technology. Then, consider how the benefits administration solution provider will assist in the transition to its system. A rocky migration is not the best first impression for your workforce, so ensuring it's as seamless as possible is key.

To summarize, if your current benefits platform isn’t fulfilling your organization’s needs, it’s probably time to explore other benefits administration providersdon't worry, it isn’t as scary as it seems.

Ready for a deeper dive? Download our E-book for strategies and steps for success when transitioning to a new benefits administration platform.