A Standing Ovation is a special reward program at benefitexpress that honors employees who have gone above and beyond in fulfilling our Community Pillars. Each quarter, nominations are tallied, read, and carefully considered before being awarded to two employees. We announce this recognition at our company “Town Hall” all-staff meetings where the final nominations are read aloud to highlight just how much the winners have done to deserve the award. Aside from the recognition, each winner also receives a check for $2,500.
Tasha Cubero, client services team lead, wins the second Standing Ovation award for the third quarter at benefitexpress.
A day in the life of Tasha
As a Client Services Team Lead, Tasha's day-to-day is filled with responding to a variety of escalations and troubleshooting multiple software inquiries from clients. However, Tasha is quick to add that "in my five years of employment at benefitexpress, no two days have ever been the same!" Her responsibilities are always changing and continually presenting her with new opportunities to solve problems.
Coworkers and clients keep her committed
A team-oriented person, Tasha is highly motivated by her coworkers and the benefitexpress management team to find answers to client issues in situations where only limited information exists. Her clients keep her coming back, day after day, because she enjoys the challenge of responding to and anticipating individual client needs as well as delivering the highest level of client satisfaction possible. Ultimately, however, it is her family that motivates her throughout all facets of her life.
Absence of bureaucracy leads to empowerment
One of the things Tasha enjoys most about working at benefitexpress is how the culture creates an environment of decision-making enablement for all employees - regardless of what position they hold. "I appreciate the empowerment this company gives me to make my own tough decisions. With our fast-paced industry, it's nice not to have to worry about running every decision past my manager, I feel like she trusts me and that helps alleviate a lot of the stress associated with all the moving pieces of benefits administration."
It's more than a team - it's a family
At benefitexpress, we often refer to our culture as "The Community Effect" - the idea that when people come together and work toward a common goal, magic happens. Tasha feels the Community Effect in virtually every interaction she has. She notes, "The people at benefitexpress are special. We are able to come together and make a daily impact in the health and wellness of our clients, while also having fun and sharing camaraderie in the process. Over the years, my team has really become an like an extended family to me!"
We are extremely lucky to have Tasha as a member of the benefitexpress team, but don’t just take it from us! Here are candid quotes from Tasha's nomination.
- “Regardless of her workload and responsibilities, she is always willing to assist with question and offer suggestions.”
- "Tasha always demonstrates what it means to be a team player."
- “She is great resource to her peers and other departments due to her experience on many of our platforms.”
- "Her clients love her!”
- "She demonstrated creativity and empowerment as she reached out to the development team to complete an audit that was necessary for purposes of accurate billing. She took the initiative to reach out to our development team, her peers, collect all required data components, and close the loop with management.”
This type of incredible feedback from the employees at benefitexpress make it evident to the company how deserving Tasha is of the Standing Ovation award. The benefitexpress team is inspired by Tasha’s work ethic and fortunate to have her as part of the community. Congratulations, Tasha!
Interested in learning more about the culture at benefitexpress? Check out our company culture web page to read more.