A Standing Ovation is a special reward program at benefitexpress that honors employees who have gone above and beyond in fulfilling our Community Pillars. Each quarter, nominations are tallied, read, and carefully considered before being awarded to two employees. We announce this recognition at our company “Town Hall” all-staff meetings where the final nominations are read aloud to highlight just how much the winners have done to deserve the award. Aside from the recognition, each winner also receives a check for $2,500.
Tasbir "Taz" Singh, Client Relationship Manager, wins the first Standing Ovation award for the 2018 fourth quarter at benefitexpress.
A day in the life of Taz
As a Client Relationship Manager, Taz's day-to-day is typically comprised of managing multiple projects within his client portfolio, assisting his teammates with system or EDI questions, responding to a variety of client inquiries and troubleshooting software questions. However, Taz, is quick to point out that in his four years with benefitexpress, "No two days are ever the same. Projects are always changing and continually presenting me with new challenges and opportunity for growth."
He's not satisfied unless his clients are satisfied
Taz is highly motivated by his clients' satisfaction and states, "Satisfaction is what drives me to continue working hard every day." This client-centric attitude is profoundly reflected in a favorite memory Taz shared with us about a client who was potentially at-risk of leaving our system.
The client was reassigned to Taz and he was charged with improving, managing and restoring the relationship. Within two months, the client decided that they were not only staying on our platform, but would happily become a reference for potential clients - a turnaround!
A supportive, empowering environment
One of the things Taz enjoys most about working at benefitexpress is how the culture fosters an environment of decision-making enablement for all employees — regardless of what position they hold. "Not only am I empowered to make, and be accountable for my own decisions, my manager fully supports me in doing so. I like that I can respond quickly to clients needs, using my own decision-making abilities and customer service skills."
At benefitexpress, we refer to our culture as "The Community Effect" - the idea that when people come together and work toward a common goal, magic happens. As a remote employee, Taz consistently feels the Community Effect in a variety of ways. He notes, "Our company has a culture of being results-driven, collaborative and innovative. We are customer-focused but also place a strong emphasis on employee engagement."
What our clients have to say
- "Taz has been incredibly helpful and proactive with our clients to make sure they have a stellar experience and a seamless transition. He has gone above and beyond my expectations in optimizing their accounts, offering to support them in adding in learning pages and more. He's most definitely an A-Player and you are lucky to have him on your team. Thank you for assigning him as our point of contact, and I look forward to continuing to work with him." — C.C.
- "Working with Taz has been an exceptional experience. He is one of the most pro active, enthusiastic, and intelligent human beings that I’ve had the pleasure to work with over the past months. My team also has expressed great praise towards his work ethic, his troubleshooting skills and his technical prowess. We couldn’t be happier with his work and he is the reason why we are still working with your company." — E.S.
- "Taz is very responsive to all our questions and requests. He works with us and helps us to determine the best way to do things. We are very happy to have him as our representative. He is a great asset to your company and we wanted to let you know that." — H.L.
This type of incredible feedback from our clients make it evident to the company how deserving Taz is of the Standing Ovation award. He consistently exemplifies the four pillars of our company culture by establishing and building upon departmental and client rapport and relationships. His background has become a valuable asset, making him a resident expert for the team. We could go on and on - but we'll leave it at this:
Congratulations, Taz, this award is well-deserved!
Interested in learning more about life at benefitexpress? Explore our company culture.