benefitexpress March 8, 2018 4 min read

Standing Ovation Award: Shelby Horton

A Standing Ovation is a special reward program at benefitexpress that honors two employees who have gone above and beyond in fulfilling our Community Pillars.

Each quarter, nominations are tallied, read, and carefully considered before being awarded at our company “Town Hall” all-staff meetings where the final nominations are read aloud to highlight just how much the winners have done to deserve the award. Aside from the recognition, each winner also receives a check for $2,500.

Shelby Horton, Client Relationship Manager at benefitexpress, earns the first quarter Standing Ovation award.

Shelby has been with benefitexpress for two years this July, and holds high standards for herself which is ultimately what led her to earn this award.

“As a consumer myself, I like to treat our clients with the same quality of service that I would want,” Shelby said. “Working at benefitexpress allows me that opportunity.” Shelby contributes her commitment to delivering high-quality service to a “supportive, loving and honest work environment.”

Shelby values the company’s openness to implement change and listen to new ideas from the benefitexpress community. “Our community is more than work, it’s a lifestyle, we’re a family,” Shelby said. “I love being able to learn and make a difference in the lives of our clients by bridging the gap between technology and employee benefits.”

“One team, one goal, one mission.” This quote serves as a constant reminder for Shelby as she keeps this sticky note posted strategically on her desktop screen. “No matter how many moving pieces there are, we are all a part of the same moving train,” Shelby explained. “I try to convey my smile and my willingness to help through my communication whether it is over the phone or through email.” Shelby stays true to the belief that if you have a positive attitude and approach to things, you will get positive results.

To offer a better idea of some of the positive feedback Shelby received, here are just a few anonymous quotes from Shelby’s peers that are without a doubt worth sharing:

“She has an amazing work ethic and is always one of the first to assist when CRMs have difficult scenarios to solve.”

“When group emails go out for troubleshooting, she is almost always the first to jump in and assist.”

“The thing I love most is that if she is asked a challenging question that she doesn’t know the answer to, she goes the extra mile and asks around until she finds it, and then shares the answer with the whole team. This is a great quality and makes a huge difference for the remote team. Bravo!”

“She epitomizes the spirit of a 'team player.' “She has been a constant asset to our team of remote employees.”

This type of genuine feedback from benefitexpress employees made it evident to the company how deserving Shelby is of the Standing Ovation award. Congratulations, Shelby – and thank you for your incredible work ethic! The benefitexpress team is so lucky to have you.

Interested in learning more about the culture at benefitexpress? Check out our company culture web page to read more.

Stay tuned to learn about our second Standing Ovation award recipient, Renee Dietz!