A standing ovation is an employee recognition program at benefitexpress that honors employees who have gone above and beyond in fulfilling our Community Pillars. Each quarter, nominations are tallied, read, and carefully considered before being awarded at our company 'Town Hall' all-staff meetings where the final nominations are read aloud to highlight just how much the winners have done to deserve the award. Aside from the recognition, each winner also receives a check for $2,500.
Customer Care Team Lead, Rachael Downing, wins the first standing ovation award for the second quarter at benefitexpress.
What is your role at benefitexpress and how long have you been working here?
I am a Team Lead in the Customer Care Center (Call Center). I have been at benefitexpress since October 2015 (almost 4 years now!).
What motivates you, in general and at work?
I am motivated by helping people. I love assisting participants and reps. A lot of times, when they first call or first start, they are confused and frustrated. I like being the person to help them understand and I love when they have that “aha moment."
What does a typical day look like for you? Can you describe your day-to-day duties?
I have a variety of tasks, from answering questions from reps and participants, to running reports, updating training documents, and leading the training for new hires on our procedures.
Why do you like working at benefitexpress?
I love the people. The people at benefitexpress and our clients/participants are great to work with. I also really like the overall culture at benefitexpress.
How would you describe the benefitexpress culture?
The culture is wonderful. It has a small, family feel to it, where everyone truly cares about each other and our work. It is fun to be a part of this atmosphere.
What’s one of your favorite memories since being at benefitexpress?
My favorite moment since I have been here is the day I became a Team Lead. It was a normal day and I was called into a meeting room. I had previously interviewed but knew there were a lot of other candidates. I was so surprised that I got the position and have loved every minute of it since.
Rachael is truly and outstanding employee, team member and leader. Her work ethic and dedication to success makes it easy for benefitexpress to award her this Standing Ovation.