benefitexpress December 14, 2021 5 min read

Standing Ovation Award: Patricia Hill

A Standing Ovation is a special reward program at benefitexpress that honors employees who have gone above and beyond in fulfilling our Community Pillars. Nominations are submitted by fellow peers, and are tallied, read and carefully considered before being awarded at our company-wide 'Town Hall' meetings each quarter. Each award is read aloud by our chief operating officer to highlight just how much the winners have done to deserve the recognition — and when their names are finally announced, we rise to our feet in applause (now done virtually, of course)! In addition to this recognition, Standing Ovation Award winners also receive $2,500.

Our latest Standing Ovation Award goes to My Premium Accountant, Patricia Hill. Patti’s incredible work ethic and commitment to clients are a true representation of the benefitexpress standard of excellence. Please join us in celebrating her win and keep reading to learn more about Patti.

Meet Patricia

Patti has worked at benefitexpress for over two years.

Over the last couple years she has continuously impressed her colleagues by working above and beyond in her role and being an excellent resource to the benefitexpress team.

A day in the life

Patti says her MPA role requires a lot of multi-tasking and being able to switch gears at any moment, especially now that training new team members has been a part of her daily tasks.

Overall, she is responsible for reconciling billing for our clients and being involved in new client implementations, audits and training.

Support when you need it

One of Patti’s favorite things about her job is the support benefitexpress provides their employees. She says her team always has what they need, both physically and mentally, to complete their job. Working on a small team is no easy task, but Patti is an expert at working through a difficult work load and being flexible in her job.

A culture of teamwork and giving back

Patti describes the benefitexpress culture as one that promotes team building within the company. She also likes the fact that benefitexpress provides volunteer events throughout the year that give employees the opportunity to make a difference in their communities.

She says she deeply appreciates the efforts benefitexpress has made to maintain internal communication for team support during the pandemic, especially since she was hired just five months before COVID-19 hit. She likes that benefitexpress not only makes the effort to provide work-related “check-ins” with its employees, but also hosts many Zoom team meetings just for co-workers to catch up and chat with each other.

Patti is an incredibly important part of the benefitexpress team and someone we can rely on to take on any task, not matter how difficult. But don’t just take our word for it!

Here are some candid quotes from Patti’s nomination:

  • “She repeatedly worked outside of her comfort zone, learning new processes, learning client specific needs and working with new vendor partners every day.”
  • “She kept the implementation tasks on track, she trained new team members, and she worked hard to keep our client reconciliation commitments on track month after month.”
  • “She battled through attrition that on a small team had a very large impact on the day-to-day workload.”
  • “She is an example of customer service, determination and client focus and we greatly appreciate all her hard work.”

This amazing feedback from the employees at benefitexpress shows just how deserving Patti is of the Standing Ovation Award. Congratulations again and thank you for all you do!

Do you want to learn more about our benefitexpress culture? Click here to learn more about our team!

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