benefitexpress March 11, 2021 5 min read

Standing Ovation Award: Mike Pisano

A Standing Ovation is a special reward program at benefitexpress that honors employees who have gone above and beyond in fulfilling our Community Pillars. Nominations are submitted by fellow peers, and are tallied, read and carefully considered before being awarded at our company-wide 'Town Hall' meetings each quarter. Each award is read aloud by our chief operating officer to highlight just how much the winners have done to deserve the recognition — and when their names are finally announced, we rise to our feet in applause (now done virtually, of course)! In addition to this recognition, Standing Ovation Award winners also receive $2,500.

Our latest Standing Ovation Award goes to implementation specialist on the COBRA/Direct Bill team, Mike Pisano. Mike’s positive attitude and his extensive system knowledge have made him a great asset to our clients and the benefitexpress team.

Please join us in celebrating his win and keep reading to learn more about Mike.

Meet Mike

Mike has been working as an implementation specialist on the COBRA/Direct Bill team for eight years. His co-workers love his great sense of humor and say he’s quite the storyteller.

A day in the life

Mike and his team handle all the system setup for new clients, the annual enrollment communications and processing, EDI file processing, reporting requests, and system troubleshooting. He says there are never two days that are exactly the same, which is one of his favorite things about working at benefitexpress.

Along with his standard daily duties, each day always presents a new challenge to keep him on his toes. From complex reporting requests to special handling for annual enrollments or new client implementations, he always has a new project to work on that’s outside of his normal processing tasks.

Thinking “outside of the box”

Mike says one of the things that motivates him the most at work is the chance to be challenged. He enjoys being presented with a complicated issue, trying to troubleshoot it, and coming up with a creative solution that’s “outside of the box.”

Mike’s team is lucky to have him — his coworkers say he always makes complex issues look easy, and he knows the WEX system better than WEX does!

One cohesive unit

Mike appreciates that benefitexpress encourages its employees to remain engaged with not only their work, but their coworkers as well. He believes that employees work better as a team when they know more about the people they work with and have a better understanding of where people are coming from. The benefitexpress team recognizes the need to produce outstanding benefits administration solutions while working as one cohesive unit.

Mike lists one of his favorite memories at benefitexpress as the trick-or-treat Halloween event the Fun Committee held a couple years ago. He enjoyed bringing his son in to trick-or-treat at everyone's desk and introducing him to his coworkers.

Mike has been a fantastic attribute to the benefitexpress team during his eight years here thanks to his drive to face any challenge and his extensive skillset. But don’t just take our word for it!

Here are candid quotes from Mike’s nomination:

  • “He can just about track any problem down and determine a root cause and provide a solution.”
  • “He played a pivotal role in our COBRApoint system implementation and the Cracker Barrel direct bill implementation.”
  • “He’s a great resource to his peers and other departments due to his extensive system knowledge.” 
  • "He always demonstrates what it means to be a team player.”

This incredible feedback from the employees at benefitexpress shows just how deserving Mike is of the Standing Ovation Award.

Congratulations again and thank you for all you do!

Are you ready to join the benefitexpress team? Click here to view a list of current job openings.