benefitexpress August 3, 2021 6 min read

Standing Ovation Award: Brittany Howard

A Standing Ovation is a special reward program at benefitexpress that honors employees who have gone above and beyond in fulfilling our Community Pillars. Nominations are submitted by fellow peers, and are tallied, read and carefully considered before being awarded at our company-wide 'Town Hall' meetings each quarter. Each award is read aloud by our chief operating officer to highlight just how much the winners have done to deserve the recognition — and when their names are finally announced, we rise to our feet in applause (now done virtually, of course)! In addition to this recognition, Standing Ovation Award winners also receive $2,500.

Our latest Standing Ovation Award goes to COBRA project manager, Brittany Howard. Brittany’s expertise in her role and her eagerness to help her fellow co-workers are a true representation of the benefitexpress standard of excellence.

Please join us in celebrating her win and keep reading to learn more about Brittany.

Meet Brittany

Brittany has worked at benefitexpress for six and a half years and has been a COBRA project manager for five and a half of those years.

When she started working at benefitexpress it was her first job after graduating college. Since then, she has become a true key player on the benefitexpress team and an expert in her field.

A day in the life

Even though every day in her work life is different, Brittany’s main focus is always on our clients.

She works hard to make sure everything with COBRA and direct bill is expertly managed for our clients so they won’t have to worry about managing the benefits of employees who are not actively working with their organization.

Brittany also helps her team handle any issues that come their way such as dealing with unique situations, figuring out why something isn’t working, or coming up with new processes.

Creating positive outcomes for our clients

One of Brittany’s favorite things about her job is seeing the positive outcomes she and her team can create for our clients. She enjoys working with her team to figure out better processes that make the COBRA team’s job easier while also ensuring our clients are well taken care of.

Brittany says she’s learned an incredible amount from her team about not only the benefits field, but about herself as well. Through the confidence she’s gained in her job, she’s learned how to take the lead on tasks, something she says she didn’t imagine herself doing when she started at benefitexpress.

We care about our clients AND our employees

Brittany feels incredibly appreciative to have a supportive team and company that offers her opportunities to grow her knowledge and skills and make her job one she enjoys. She describes benefitexpress as a company that works as a team. Everyone has each other’s backs, and when an issue comes up, we work together to solve it. She loves being party of a company that is successful and truly cares about both their clients and their employees.

Her favorite memory at benefitexpress is from her second week working for the company. Considering she was a new employee and hadn’t told anyone it was her birthday, she didn’t expect any birthday celebrations that day in the office. Instead, she came into work to discover a decorated desk and a birthday card signed by everyone on her team with birthday wishes and notes that made her feel like she’d been working here for years.

Brittany has become a true leader at benefitexpress and a person we can all turn to for extra support. But don’t just take our word for it!

Here are some candid quotes from Brittany’s nomination:

  • “She was a key player in the WEX implementation from the very beginning and now is one of the experts on how the system works.”
  • “She empowered me to take on new responsibilities and eventually a new role.”
  • “She is the go-to person on the processes not only for her fellow teammates, but also the managers in the department.”
  • "She is very organized and adding structure to a process is one of her superpowers."

This incredible feedback from the employees at benefitexpress shows just how deserving Brittany is of the Standing Ovation Award.

Congratulations again and thank you for all you do!

Do you want to learn more about our benefitexpress culture? Click here to learn more about our team!