benefitexpress April 20, 2021 6 min read

Standing Ovation Award: Brian Hancock

A Standing Ovation is a special reward program at benefitexpress that honors employees who have gone above and beyond in fulfilling our Community Pillars. Nominations are submitted by fellow peers, and are tallied, read and carefully considered before being awarded at our company-wide 'Town Hall' meetings each quarter. Each award is read aloud by our chief operating officer to highlight just how much the winners have done to deserve the recognition — and when their names are finally announced, we rise to our feet in applause (now done virtually, of course)! In addition to this recognition, Standing Ovation Award winners also receive $2,500.

Our latest Standing Ovation Award goes to ACA processor, Brian Hancock. Brian’s expertise in his role and his superb client communication skills are a true representation of the benefitexpress standard of excellence.

Please join us in celebrating his win and keep reading to learn more about Brian.

Meet Brian

Brian works on the ACA team, which processes, audits, and sends clients’ eligibility offerings and coverage to the IRS and the clients’ employees. He started as a temp in November 2017 and was hired as a full-on employee in March 2018.

He is a self-acclaimed “big book nerd” and even keeps poetry in his cubicle at work!

A day in the life

During the busy ACA season Brian works on many different tasks– meeting with product to discuss issues and find solutions related to the ACA process and the ACAMANAGER software, meeting with implementation clients to determine their unique particularities, processing various data sets to create a stable database from which to generate forms, producing forms, holding review meetings with clients, filling with the IRS, and doing preliminary research for product on newly developed ACA rules and regulations and their associated state mandates.

Outside of the ACA season, Brian still works on many of the tasks discussed above, but on a much smaller scale. He also helps with other projects such as total comps statements, MPA, DV, and implementation data work.

Improve the lives of our clients and their employees

Brian says one of his main motivators at benefitexpress is making life more livable for our clients, their employees, and our overall community through our benefits administration services and community projects outside of the office.

He loves to figure out puzzles and challenges, which has definitely come in handy working with the complexities behind implementation data and ACA requirements.

Brian’s coworkers say they are constantly impressed by his ability to explain complex technical and legal items in a way that reassures clients and leads them to trust his guidance and recommendations.

Stronger when we stand together

Brian enjoys the solidarity between everyone working at benefitexpress. He appreciates that his co-workers all have each other’s backs, especially during the heavier seasons of AE and ACA. While some workplaces focus on competitivity, benefitexpress works together as a team to provide the best service for our clients. Brian believes we are stronger together when we stand together, and we couldn’t agree more!

He lists his favorite memories at benefitexpress as the fun times between moments of work like: company happy hour “with a borderline unhealthy amount of Paczkis”, moments of laughter in the middle of a stressful ACA season, and his co-workers finding out he keeps poetry in his cubicle at work.

Brian has added an incredible amount of positivity and expertise to our benefitexpress team thanks to his excellent teamwork and client communication skills. But don’t just take our word for it!

Here are candid quotes from Brian’s nomination:

  • “Brian completely demonstrates the benefitexpress standard of excellence, teamwork and always doing whatever it takes to exceed our clients’ expectations.”
  • “He has developed his own technical skills to become invaluable to benefitexpress and an expert at understanding the MBE and ACAManager software.”
  • “He has attended many client meetings and serves as a consultant to our clients and internal teams with their questions. His calming presence while he walks through the calculations and issues is very reassuring.”
  • "He has a way of explaining complex technical and legal items in a way that is easy for others to follow.”

This incredible feedback from the employees at benefitexpress shows just how deserving Brian is of the Standing Ovation Award.

Congratulations again and thank you for all you do!

Are you ready to join the benefitexpress team? Click here to view a list of current job openings.