Finding the right benefits administration partner is not always easy.
And, just like romantic relationships, it can be hard to leave a partner you've invested so much time and energy into.
But sometimes breakups are necessary. Question is, how do you know when it's time to move on?
We’re here to solve this dilemma for you as best we can. Once you’ve weighed in on these nine scenarios and looked over the advice from our "relationship counselors," you'll know if you and your current partner have a bright future ahead ... or if it's time to find someone better.
Let's get started!
Is it time to break up with your benefits administration provider?
1) Your current provider lacks the benefits knowledge to help you thrive.
Relationship advice: Look for a partner who has deep industry knowledge. For example, the average tenure of our client-facing staff is over 13 years.
2) You don’t feel that your provider has a vested interest in your success.
Relationship advice: Don't let your partner just say they are an “extension of your team”—make sure they act like it. Your team should always be “looking around the corners” for you, ready to tackle compliance updates, adjust for changing regulations or stop errors before they occur.
3) You have a revolving door of new points of contact—each one less experienced than the ones before.
Relationship advice: The best partner will assign you a team that stays with you from discovery to daily life after implementation. This way, you never have to wonder who to call for help. You deserve to work with team members who know firsthand what it’s like to manage benefits administration for organizations like yours. If you have a problem, you want a team of people who have seen it all before and know how to help.
4) Annual enrollment is an annual nightmare.
Relationship advice: We like to say that “implementation can be the gift that keeps on giving or the curse that never goes away.” So, make sure your partner sets you up for enrollment success from the start. They should be so committed to getting it right from the get-go that they tie implementation fees to meeting your milestones on spec and on time.
5) Your team is still completing processes manually, taking time and resources away from more important strategic work.
Relationship advice: When evaluating benefits administration technology, look for a configurable enrollment system that can automate complex processes, creating an error-free flow of information in and out of the platform. And remember, while technology is important, if the team accountable for configuration, support and day-to-day delivery isn’t up to par, the best technology in the world won’t help you. Look for a partner that does the work others won't touch, sweating the details so you can spend your time where it counts—creating great benefits programs that build engagement and make employees happy.
6) Things that should be simple take forever.
Relationship advice: Updates and support requests should be addressed in hours, not weeks. Your account team should be preapproved to make decisions, eliminating time wasted by “running it up the flagpole," handling changes quickly and efficiently with your best interests in mind.
7) You’re constantly surprised by additional upcharges.
Relationship advice: Don’t fritter away your budget on costly change-order fees. Make sure your systems are modern and modular, enabling your team to make even complex changes quickly—without the need to escalate to other teams or wait for the next release. That will translate to fewer hours and lower costs when it comes to change-order expenses. And no surprises when you open an invoice.
8) Your employees make poor benefits decisions, leading to significant financial costs for your company.
Relationship advice: In the wake of the pandemic, decision support has never been more critical for the success of your benefits programs. Select a provider who offers your employees access to integrated, personalized benefits guidance, from medical plan selection and HSA contribution to voluntary benefits and more, ensuring participants arrive at wise, confident choices and reducing the financial impact to your company’s bottom line.
9) You’re unable to deliver the right information to the right people at the right time.
Relationship advice: Your partner should do everything they can to make sure you never have an employee calling from an urgent care asking if they’re covered. Using communication tools from the enrollment platform, participants should not only understand their coverage, but have all the information they need to make decisions right at their fingertips.
Your results are in!
- If you selected mostly "True" answers:
Oh no! It sounds like your needs are not being met. If things don't get better, a breakup may be in your future. To help evaluate if this is the right relationship to stay in, read our helpful guide. Remember—you shouldn't have to settle for less than the best.
- If you selected mostly "False" answers:
Congratulations! You are one of the lucky few who have found their perfect match. To help keep your relationship going strong, check out our expert tips for vendor relationship management.
We hope you enjoyed our fun Valentine's Day quiz. While this exercise may have been humorous in nature, we take benefits administration seriously and are proud of our amazing record of service.
Benefits are a vital part of your company and culture, but subpar administration can create headaches for you and stress for your employees.
When you choose to outsource benefits administration, you deserve to be set up and positioned for program success. Your employees should feel personally supported and cared for.
Benefits enrollment and administration shouldn’t have to be a constant struggle.
Don’t waste your time with a benefits administration provider who saddles you and your team with high costs, tedious work and bad service. You deserve a partner who will work overtime for you and value your relationship.
Learn how benefitexpress puts time back in your day, helps conserve financial resources, supports you and your employees with service excellence, and eliminates administrative headaches for good. Simply schedule a call to get started.