Put your Benefits Offerings to Work to Improve Employee (and Patient) Satisfaction

Written by Lauren Fischer | March 29, 2019

Healthcare employers, are your patients satisfied with the care they receive and overall experience? Their answers may reflect your employees' satisfaction.

It’s true – research repeatedly shows that clinical job satisfaction and patient satisfaction go hand-in-hand. In fact, in a study of 114 hospitals, clinicians that thought highly of their organization had a direct link to increased patient approval.

While the details in this post focus on the healthcare industry, employee satisfaction is an important piece of any company or organization. And it all starts with benefits offerings. 

What are the most important benefits to employees?

Continuing down the path of patient happiness, it only makes sense to identify the most important benefits to employees for enhanced engagement. That’s where taking full advantage of your benefits offerings comes in.

According to the Society for Human Resource Management (SHRM), 95% of HR professionals say that healthcare benefits are the most important benefits they can offer employees. But even the best benefits package can appear lackluster if there’s a difficult enrollment process or minimal choices. After all, the modern employee is becoming increasingly tech-savvy and expects a robust set of offerings that speaks to their unique needs and, essentially, allows them to choose their own benefits journey.

It's one thing to offer benefits, but the challenge most benefits professionals face is ensuring their employees are being educated about what options are available and helping them make the correct selections for their individual needs.

So, if you're ready to improve employee satisfaction, start with the most important benefits to employees - healthcare benefits. Not only will a powerful benefits administration platform allow employees to feel more engaged, but it will translate into the ultimate goal: satisfied patients.

1. Help employees become smarter benefit consumers

Choosing healthcare coverage, dental coverage and other benefits can be an overwhelming task for many individuals – even those who work in the healthcare space. Using a benefits administration platform can take the guesswork out of the benefits enrollment process by guiding employees so they feel confident in their choices. Plan comparisons, videos and predictive analytics are just a few examples of how a benefits administration platform can streamline the enrollment process.

2. Automate and simplify the benefits process

Ease of use and convenience are key to a positive benefits enrollment process, and the right benefits administration platform will enhance the employee experience. Consider the following when evaluating benefits administration solutions:

  • Available across devices (desktop, mobile, tablet, etc.)
  • Aesthetic, easy-to-use interface
  • Simple navigation
  • Accommodates many benefits classes
  • Supports buying habits & drives enrollment

3. Support your technology with proactive communication & education

A great benefits package doesn’t stop at open enrollment. Year-round, proactive communication about benefits is another technique to drive employee engagement and increase job satisfaction. That said, it’s in an HR leader’s best interest to offer an online benefit enrollment solution that includes a variety of communication options that go beyond support, but also offer in person sessions, videos and educational webinars.

Download our white paper to see how a robust benefits administration platform can help improve employee - and patient - satisfaction by maximizing your benefits offerings. 

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Topics: For Employers, Benefits Administration