Several key new business wins highlight success of investments in operations, product enhancements and customer experience
Schaumburg, IL, October 3, 2017 – benefitexpress, the leading provider of cloud-based technology solutions for employee benefits administration, announced today that their 2017 results have already exceeded their ambitious growth plans set at the beginning of the year. The first three quarters of the year have resulted in 10 new full-service employer clients as well as an additional nine new broker channel relationships representing an additional 85 employers. This growth includes several key new clients in the manufacturing, government, retail and healthcare sectors, among others.
“In just over one year following the 2016 acquisition of benefitexpress and later in the year, benefitsCONNECT, we are seeing positive impact and growth of the business. These results show that our continued focus on leadership, operations and product improvement have had tangible, measurable impact.”
-Michael Sternklar, Chief Executive Officer, benefitexpress
The new full-service employer clients represent industries as varied as healthcare, retail, logistics and transportation, plastics and chemical manufacturing, industrial equipment, grocery and foods, and government. Each new client represents an average of close to 5,000 participants.
To support this growth, benefitexpress expects to do significant hiring and increase their staff by over 15% across all areas of the business in 2017 and 2018 with a focus on its Product Development, Six Sigma/Lean, Client Delivery, and Call Center teams. In addition, benefitexpress has recently released exciting new employee and HR self-service platform enhancements which demonstrates their commitment to continue to deliver leading-edge technology through significant investments in their business.
“While we are proud of our new business success and the evolution of our technology solutions that have allowed us to win over new clients, it is the retention of our existing clients which bring us the most pride,” continued Sternklar. “Our client delivery teams continue to bring exceptional benefits administration service to our customers who continue to stay with us year after year.”
“The number of clients willing to share their positive experiences and be proactive references with benefitexpress are the highest I’ve seen throughout my career in benefits administration,” says Jocelyn Purtell, Chief Operating Officer, benefitexpress. “We find that clients benefit from our highly configurable system over any other, and benefits leaders appreciate the focus of our client delivery team on the details that matter -- even with the most complex plan designs and employment models.”
“Exceptional staff make the difference in customer relationships, and it begins with a smooth implementation process. Our clients can expect the same team that works with them during implementation to continue to be their day-to-day client delivery team to ensure continuity and success. We continue to retain our long-time customers because of the responsive, detail-oriented, benefits experts on our teams.”
- Jocelyn Purtell, Chief Operations Officer, benefitexpress
Born from benefits experts, benefitexpress delivers industry-leading benefits administration software to employers and broker partners and is always ‘at the ready’ for their employees. With client-tested integrated benefits administration, benefitexpress provides technology, flexibility and customer services to the simple and most complex benefit plans. Software and services span a suite of end-to-end solutions including a full-service call center, daily administration, integrated ACA administration, reimbursement account administration, dependent eligibility audits, and total compensation statements. For more, visit https://www.benefitexpress.info/