3 Tips for Switching Benefits Administration Providers

Written by Lauren Fischer | April 5, 2019

How do I login for benefits?

Who do I contact for help? 

I don’t understand my benefits options.

These are just a handful of all-too-common-questions benefits administration professionals hear from their employees on a regular, if not daily, basis. Try as your team or contact center might to answer them all individually, you probably find yourself thinking "there's got to be a better way."

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Put your Benefits Offerings to Work to Improve Employee (and Patient) Satisfaction

Written by Lauren Fischer | March 29, 2019

Healthcare employers, are your patients satisfied with the care they receive and overall experience? Their answers may reflect your employees' satisfaction.

It’s true – research repeatedly shows that clinical job satisfaction and patient satisfaction go hand-in-hand. In fact, in a study of 114 hospitals, clinicians that thought highly of their organization had a direct link to increased patient approval.

While the details in this post focus on the healthcare industry, employee satisfaction is an important piece of any company or organization. And it all starts with benefits offerings. 

What are the most important benefits to employees?

Continuing down the path of patient happiness, it only makes sense to identify the most important benefits to employees for enhanced engagement. That’s where taking full advantage of your benefits offerings comes in.

According to the Society for Human Resource Management (SHRM), 95% of HR professionals say that healthcare benefits are the most important benefits they can offer employees. But even the best benefits package can appear lackluster if there’s a difficult enrollment process or minimal choices. After all, the modern employee is becoming increasingly tech-savvy and expects a robust set of offerings that speaks to their unique needs and, essentially, allows them to choose their own benefits journey.

It's one thing to offer benefits, but the challenge most benefits professionals face is ensuring their employees are being educated about what options are available and helping them make the correct selections for their individual needs.

So, if you're ready to improve employee satisfaction, start with the most important benefits to employees - healthcare benefits. Not only will a powerful benefits administration platform allow employees to feel more engaged, but it will translate into the ultimate goal: satisfied patients.

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Recognizing Exceptional Employees: Tasbir Singh

Written by benefitexpress | March 15, 2019

Employee Recognition Program

A Standing Ovation is a special reward program at benefitexpress that honors employees who have gone above and beyond in fulfilling our Community Pillars. Each quarter, nominations are tallied, read, and carefully considered before being awarded to two employees. We announce this recognition at our company “Town Hall” all-staff meetings where the final nominations are read aloud to highlight just how much the winners have done to deserve the award. Aside from the recognition, each winner also receives a check for $2,500.


Tasbir "Taz" Singh, Client Relationship Manager, wins the first Standing Ovation award for the 2018 fourth quarter at benefitexpress.

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How to Administer Wellness Programs in Today's Regulatory Environment

Written by Allison Loehman | March 14, 2019

Are you struggling to make sense of the recent legislative updates surrounding employer sponsored wellness programs? Perhaps you are trying to decide whether to continue with current wellness plans, modify your plans without guidance from the EEOC, postpone new wellness programs or discontinue them all together.

It’s a complicated landscape ripe with several options for “next steps” for employees and plan sponsors of wellness plans in 2019 — with perhaps the biggest barrier of all being that employers cannot measure the risk of wellness plans at this time.

To help guide you through this maze of options, watch our one-hour webinar on-demand to learn what rules remain after the EEOC’s regulations were found invalid and what rules have to be met in 2019 in order to offer a valid wellness program.

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Verify Eligibility, Reduce Risk: A Dependent Audit Case Study

Written by Allison Loehman | March 4, 2019

Employers have generally relied on the honor system for their health plan enrollment, and by doing so have unknowingly covered many non-eligible dependents such as ex-spouses, adult children and others. Unfortunately, this practice can translate directly into higher costs for the employer. In fact, as you assess your health costs after open enrollment, the most significant is often the cost of ineligible dependents.

benefitexpress has performed hundreds of dependent eligibility audits for enterprise-level clients across various industries with the main goal of helping organizations make their health dollars go further. Before taking cost-cutting measures that can negatively impact your employees, such as reducing benefits or increasing co-pays, we recommend going through the dependent eligibility verification process to identify potential dollars to put back into your budget. A carefully planned dependent eligibility audit can not only help employers uncover ineligible members and maximize health dollars, but it can improve compliance, reduce stop-loss exposure and minimize other litigation risks.

Keep reading to see how we helped a major healthcare organization reduce covered dependents by 3%, resulting in a cost savings of $2,000 per plan member per year, and a $674,000 annual savings.

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Is it Time to Break-Up with Your Ben Admin Provider?

Written by Melissa Wood | February 14, 2019

Like relationships, it can be hard to pull the plug from a partner who is not fulfilling your needs. Maybe you're experiencing broken promises, poor communication, or you were sold a field of dreams. 

Is it time to see what else is out there? You deserve a partner who will work overtime for you and value the relationship. Take our friendly quiz to reveal your relationship results!

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Employee Benefits Issues in Mergers & Acquisitions

Written by Allison Loehman | February 12, 2019

As of September 2018, merger and acquisition deals involving American companies reported a value of $1.3 trillion and represented 40% of all global M&A activity — putting 2018 on pace to break records for corporate consolidation.

Mammoth agreements like Cigna Group’s acquisition of Express Scripts Holding Co. and Keurig Green Mountain Inc’s merge with Dr Pepper Snapple Group are just two examples of the wave of M&A touching companies and industries of all shapes and sizes.

But once the ink dries on the M&A agreement, resource-strapped HR departments often find themselves faced with an overwhelming task. They must unite new and existing employees around a common benefit offering that will likely represent change for all. This requires HR professionals to carefully analyze needs, build the right benefits package and have an infrastructure to support roll-out and employee education.

Watch our one-hour webinar for a deep-dive into common employee benefits issues raised in mergers and acquisitions.

This webinar was held on February 19, 2019, hosted by ERISA attorney, Larry Grudzien.

Scroll down to download a copy of the slides or view a recording of the webinar.

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Topics: Webinar

Improving your New Hire Welcoming Procedures: The Pre-Hire Experience

Written by Julia Goebel | February 4, 2019

Welcoming New Employees

As we discussed in our last installment, new hires are the lifeblood of any organization. Every time an employee begins, it is an opportunity.

Whether the opportunity means new ideas, new talent, extra hands at the oars - or welcome relief to a long task list - a new hire is a chance to set the tone for their time with the company. Start with the offer letter and continue with these practical tips for welcoming new hires. 

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Improving your New Hire Welcoming and Onboarding Procedures

Written by Julia Goebel | January 27, 2019

New hires are the lifeblood of any organization. As employees begin, whether new to employment or experienced hires, it is an opportunity to set the right tone for their work, and over time, improve the workforce of your company.

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Webinar | Is the ACA Invalid? Learn About the Recent Federal District Court Decision

Written by Julia Goebel | January 18, 2019

Recently a Federal District Court held in Texas, et al. v. United States of America, et al. that the individual mandate in the Patient Protection and Affordable Care Act (ACA) is unconstitutional, and that the other provisions in the ACA are invalid because they are inseverable from the individual mandate.

So, what does this mean for your organization?

Watch our one-hour webinar and keep up-to-date on the recent legislative developments in the Federal ACA appeal. This webinar is important for any insurance broker, TPA, employer or adviser who wants to be prepared to understand the Court's decision to declare the ACA invalid.

The webinar was held on January 22, 2019, hosted by Larry Grudzien, ERISA Attorney and compliance expert.

Scroll down to download a copy of the slides or view a recording of the webinar.

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