Our strong client retention comes from the spirit of partnership and client-focused service we bring to every relationship. We work to become extensions of our clients’ teams, and we prioritize transparency and accountability in every interaction. Most of all, we care about our clients’ happiness, and we take pride in creating sustainable, cost-effective solutions for their complex needs.
We're committed to building the best benefits administration team in the business, period.
Jocelyn has over 30 years' experience leading best-in-class-teams for titan brands in the benefits and HR BPO industries. She is responsible for all aspects of the delivery of benefits services including implementation, ongoing services and client relationship management.
With over 20 years in the benefits industry, Melanie leads our sales and marketing departments, driving our ambitious efforts to advance the company’s objective of delivering solutions that simplify benefits management for employers, insurance carriers, brokers and employees.
Bill leads all areas of technology organization, including development, information security and IT operations. He has more than 20 years of experience in software development, technology operations, consulting and data warehousing.
Michelle leads all areas of benefitexpress’ product organization to enhance existing offerings and deliver consistently on our technology investment. Michelle has over 20 years of experience leading product strategies for Human Capital Management companies.
Kelly's responsibilities include contract portfolio, compliance and risk management, and supporting the legal needs of the functional teams and larger business. Prior to benefitexpress, Kelly spent seven years in higher education and healthcare consulting with both Arthur Andersen and the University of Chicago Booth School of Business.
Korrie is responsible for developing and executing on benefitexpress' overall business plan and strategy regarding current and future employees. She has over 10 years of involvement as a leader in the benefits industry.
When you partner with benefitexpress, we pledge to deliver these six pillars of an outstanding client relationship:
Our success is your success: We work hard to make sure we’re aligned on everything from initial implementation to ongoing support.
We don’t just say we’re an extension of your team: We act like it. Your account team is even pre-approved to make decisions, ensuring issues are solved and changes are made fast.
We’ve been doing this for a while—our team averages 20+ years’ experience in benefits administration—so we can advise on any question you or your team might have.
Tired of customer support tickets? Us, too — so we got rid of them. Your account team is your point of contact from the very start, making sure you’re getting help from people you know and trust.
Our benefits portal is a simple yet powerful way for you and your employees to access and manage every aspect of the benefits process.
Administering your own benefits can get expensive, developing systems, hiring staff and more. Save by letting us handle the tough stuff while you focus on building the best benefits program you can.
Our door is always open for our clients and broker partners to provide candid feedback. These conversations influence our roadmap and help us prioritize new and enhanced offerings to meet our clients’ needs, now and in the future.