Customer Service Center

Whether our Benefit Express staff is directly serving you, your HR representatives or your employees, we believe quality begins with the selection of a highly capable staff.  We guarantee that our staff will provide excellent care and customer service support through our program of rigorous and complete training, which is offered right after hire and continues throughout their career with us.

Our personal touch care center representatives are an integral part of your service team.  They provide quality one-on-one assistance for all inquiries.  Our care center representatives are supported by state-of-the-art applications and desk-top tools that help them offer your employees that personal touch that is occasionally needed - quickly and easily.

Our plan administration and care center staff have experience in providing support for:

• Annual and Ongoing Enrollments
• Health and welfare administration
• Employees enrolling over the phone
• Retiree administration
• COBRA administration
• FSA administration
• Technical web site support
• Benefit eligibility
• Election inquiries
• Deduction information
• Beneficiary changes
• General benefits provision support
• Status and life event changes
• Insurance carrier information
• Defined benefit and defined contribution administration 

Access to the Care Center is also provided via our on-line instant messenger solution.  This is especially helpful for individuals using our web solutions - there is no need to have a second phone line to access the Care Center.

Customer Service Center Technology

Quality also depends upon advanced support systems to consistently provide accurate results as well as monitor performance.  Our staff uses state-of-the-art desktop technology, such as workflow, the automated “Task Pad” and our call & contact management system (My Requestor), to review performance.  These administration systems not only control the processing of most transactions, but they also track and monitor adherence to performance standards.  If we are close to missing a quality goal, a system will alert supervisory staff so issues are resolved before there is a customer service failure.

For additional information about how Benefit Express can assist your company, please contact us by clicking here or call us at 1.877.837.5017.