FSA Administration

Benefit Express provides full service FSA and HRA administration services and takes care of all the day to day responsibilities associated with providing these services. We want you to be able to provide a money saving benefit to your employees that is not hampered by administration concerns for you or your employees.

Let Benefit Express manage the day-to-day administration of your Flexible Spending Account program. It’s an important function, but you have other responsibilities that demand your attention. Let our Call Center and self-sufficiency tools provide the quality services that your employees expect.

Our services help your Human Resources staff when we provide the following support:

• Online HR access to FSA data and reports
• Review legal plan document
• Create management reports and payment summaries (on a weekly or monthly basis)
• Manage payroll interface and direct deposit services
• Administer the “run out” processing period each plan year
• Generate a forfeiture report at the end of the first quarter following the plan year
• Run non-discrimination testing

Our services help your employees because we:

• Enroll participants or receive an enrollment file from you
• Provide them with a Debit Card
• Review and pay claims and call them if we have any questions about a claim submitted
• Mail checks and reimbursement explanations directly to participants’ homes
• Address participant questions in our Customer Service Center. Return after-hours voice messages, emails & instant messages within 2 hours - 7 days per week, all year round.
• Allow them to check their balance 4 ways - online, call center, voice response or text
• Generate quarterly participant statements
• Distribute remaining balance and forfeiture warning letters