Frequently Asked Questions

What special equipment is needed to implement Benefit Express?

Benefit Express is an Application Service Provider (ASP.NET) environment; all that is needed is Internet access. 

What additional training is needed to implement and utilize Benefit Express?

Benefit Express hand holds each client during the implementation process so that however many “Super Users” the client would like - they are all well trained.  Generally employees do not need training, as the system is so user friendly.  However, Benefit Express offers a customer service support line for employees who may need site navigation assistance. 

I have legacy systems and applications. Must I upgrade my system to integrate with Benefit Express?

No. We develop a customized interface to your systems. Using Benefit Express applications will, in effect, be updating your legacy applications just by taking advantage of our web capabilities.

Will I need more staff?

No. You may even need fewer staff! Human Resources functions are paper and time intensive. A simple life change can necessitate changes in benefits, payroll, beneficiaries and more. In the past, such updates were done manually and usually required a new form for each type of update. With Benefit Express, updates are automated and instantly modified across systems. This eases your company's administrative paperwork burden.  If you choose not to reduce administrative staff, those personnel can work on the more important aspects of their positions such as retention and recruiting.

If employees must update information themselves, will this reduce their productivity?

No. In the traditional HR environment, an employee would have complete forms, fill them out with a significant amount of duplicate data (name, address, dependents, etc.) and return them to HR. Now, the same results can be accomplished at a PC in less time, without leaving the workspace or from home during off hours.

Must I choose the whole suite of components?

No. You can start with a minimal configuration and expand as your company’s requirements grow.

Can Benefit Express take my company's specific needs and business rules into account?

Yes. We know there is no "one size fits all". Every company has its own special circumstances, and every Benefit Express application is customized so it fits each customer's business requirements.

Will Benefit Express applications integrate with my ERP (Enterprise Resource Planning) applications?

Yes. Our application currently interfaces with many popular ERP/HRMS (Enterprise Resource Planning/Human Resource Management System) systems. Our technical professionals will ensure seamless integration, regardless of your brand of ERP/HRMS application or back-end office systems.

I'm concerned about security.

If a client is using the Benefit Express ASP (Application Service Provider) environment, many precautions are taken including 128 bit Encryption utilizing Secure Socket Layers (SSL) connections, several firewalls and security software, continual data backup, emergency power generation equipment, and much more.  Please request our technical specifications summary.  Systems access is controlled through User Names and Passwords.

How long does it take to implement Benefit Express?

Our product has been designed for rapid and cost-effective implementation. Our main goal is to make your implementation simple and effective, delivering our product and its functionality to your employees as fast as possible.  Generally implementation time (including analysis through deployment) is between six and twelve weeks.

How much does Benefit Express cost?

We have created flexible pricing models geared to meet your budget requirements, including the ability to spread out implementation costs and pay for the application on a subscription basis.  Prices are based on the scope of each specific project and we will be happy to provide pricing upon further evaluation.  Generally, Benefit Express prices are 10% to 50% below our competitors.

How much time or money can my company save by implementing Benefit Express?

A Forrester HR Survey in 2004 reports compelling savings for companies surveyed: an average 50% reduction in cycle time, an average 60% reduction in transaction costs and 100 percent return on investment in a year. Your company's specific savings will depend on the components you choose and your existing systems.

Some of my employees are not online and do not have a PC in their workspace.  How can they benefit from this application?

Simple. A workstation or several PCs can be set up in a kiosk area for easy access.  Additionally, management has the ability to “Shadow” an employee.  If paper enrollment forms are used for certain individuals, management can still make their elections for them, directly into Benefit Express.  Clients utilizing the Benefit Express Call Center will have access to a toll free number where employees can speak to a Benefits Expert directly (live interaction – not IVR) and make all elections and changes over the phone.

How does Benefit Express differ from a traditional ERP or HRMS applications?

Benefit Express offers much of the same functionality available in traditional ERP/HRMS systems with the added advantage of being Web-based and designed to be more user friendly for employee use.  To find out if Benefit Express meets all your requirements, please email us, call us, or schedule a demonstration for further evaluation. 

For additional information about how Benefit Express can assist your company, please contact us by clicking here or call us at 1.877.837.5017.