REPORTING TO: Benefits Administrator

EXPERIENCE: Proficiency in Microsoft Office Suite and similar products as well as internet experience required - Experience in Health or Benefits Preferred.

SKILLS REQUIRED: Experience in Health or Benefits Preferred, Proficiency in PC Software and Web Support Required

RESPONSIBILITIES: Benefit Express has an entry level position available for a detailed oriented individual with administrative/organization experience. Good documentation skills are required as well as the ability to meet deadlines in order to ensure excellent client satisfaction. This position is required to have interaction with several levels of contacts, including participants, clients, co-workers and third party administrators; therefore customer service experience is a plus.

If you are looking to join a growing company, with many great benefits, that is conveniently located in the northwest suburbs of Chicago, send us your resume to careers@mybenefitexpress.com.

REPORTING TO: Manager of Shared Services

EXPERIENCE: Experience in Health or Benefits Preferred, Proficiency in PC Software and Web Support Required.

SKILLS REQUIRED: Communication Skills/Problem Solving Skills/Organizational Skills/Computer Skills

RESPONSIBILITIES: Benefit Express currently has an opening for a dynamic and energetic Customer Service Representative. This position provides professional, accurate and timely responses to participant inquiries for all aspects of the company. This includes researching answers, escalating requests to the appropriate co-worker and following up with the correct answers. The ideal candidate will be able to maintain strict confidentially while being flexible and have the ability to read and comprehend updates and changes that come with this client focused position.

If you enjoy working with people in a challenging role, please send your resume to careers@mybenefitexpress.com.

REPORTING TO: Director of Implementation Services

Overview: The position of Implementation Specialist works with the development team and client to configure employee benefit plans on My Benefit Express (MBE) from set up to production. This position works to integrate MBE and client systems. This includes data migration and assessing system compatibility. As a key player in setting up new cases, this position assists the project manager in all elements of the transition including but not limited to, case implementation, file import and export testing, file transmit calendar, documentation and training the active administration team.

The following are key performance indicators for this role:
• Two years of employee benefit experience
• Ability to gather and analyze data requirements
• Experience in understanding file layouts and testing output including mapping and translations
• Experience in communicating with clients and various carriers
• Ability to work on several diverse cases at one time
• Ability to think strategically before, during and after a case goes to production
• Ability to forecast and meet client’s needs during implementation
• Ability to constantly evolve current integration strategy to ensure efficiency
• Ability to interface with clients, professionally and accurately
• Familiarity and ability to master key web technologies as used by Benefit Express
• Ability to successfully meet strict deadlines while under pressure
• Ability to train diverse groups of individuals both internally and externally
• Experienced in advanced Excel skills especially in the use of formulas and VLOOKUPs
• Ability to understand database concepts
• Ability to provide detailed internal and external communications in order to successfully document instruction and process

If you enjoy working with people in a challenging role, please send your resume to careers@mybenefitexpress.com.

REPORTING TO: Controller

EXPERIENCE: Proficiency in Microsoft Office Suite and similar products as well as internet experience required - Experience in Health or Benefits Preferred.

SKILLS REQUIRED: Experience in Health or Benefits Preferred, Proficiency in PC Software and Web Support Required

RESPONSIBILITIES: Benefit Express has an accounting position available for a detailed oriented individual with administrative/organization experience. Good accounting and documentation skills are required as well as the ability to meet deadlines in order to ensure excellent client satisfaction. This position is required to have interaction with several levels of contacts, including participants, clients, co-workers and third party administrators; therefore customer service experience is a plus.

If you are looking to join a growing company, with many great benefits, that is conveniently located in the northwest suburbs of Chicago, send us your resume to careers@mybenefitexpress.com.

REPORTING TO: Benefits Administrator

POSITION OBJECTIVE: To analyze and process FSA and/or COBRA claims to support a high level of prompt, efficient and professional administration to ensure that our goal of total client satisfaction is achieved.

Qualified individuals will work in a fast paced call center interacting with Customer Service Representatives, clients, insurance carriers and medical providers in all aspects of employee benefits. Benefit Administration experience a must. HR and/or insurance background a plus. Bilingual (Spanish) a plus

SKILLS AND ABILITIES REQUIRED:

• Strong organizational skills with ability to focus on details.
• Professional, courteous people skills.
• Proficient knowledge and use of Word, Excel, PowerPoint, Outlook and a familiarity with Windows operating system.
• Experience with Travis COBRA or FSA a plus.
• Analytical skills with the ability to separate data and information into elemental parts in order to arrive at the most appropriate conclusion.
• Problem solving skills with the ability to demonstrate a disciplined and logical thought process for each situation. The ability to find innovative alternatives to issues prior to evaluating and making decisions. 
• Ability to anticipate problems before they escalate and the ability to be prepared to propose a solution.
• Excellent customer-oriented focus with outstanding communication skills and the ability to l listen and understand participant and client issues. The presence of mind to seek clarification and confirmation when necessary to avoid errors.
• Dependable, honest and energetic coupled with a strong team spirit and the willingness to multi-task.
  

RESPONSIBILITIES:

The responsibilities of the COBRA Processor include, but are not limited to:

• Process all enrollments for active, COBRA, retiree, etc. participants in a timely and efficient manner in accordance with client specifications.
• Process all premium payments and premium reports on a timely basis.
• Process all new hire and termination processes. 
• Automate and document all benefit processes. 
• Process all monthly reports on a timely and efficient basis. 
• Continually work toward keeping client and supervisor informed of progress of all projects and processes. Also communicate any problems as the case progresses via billing logs, voicemail, email and face-to-face communications.
• Serve as primary contact for Benefit Express Customer Service Representatives. Coordinate all necessary Tier Two Call Center calls to ensure prompt answers and necessary follow up, including Issue/Call Tracking and documentation to individual participant files.
• Work with other management team members to identify training issues and suggest process improvements to streamline customer service efficiency.
• Regularly review tools used by Benefit Express to ensure that they are updated and contain accurate information.
• Regularly review all processing case documentation and ensure that all corrections that are made are complete, up-to-date and thoroughly tested. Ensure through appropriate follow-up that all outstanding items are documented.
• Regularly communicate the status of all on-going work to the Client Services Manager.
• Create and/or maintain filing system for processing work that is organized and easily retrievable.
• Perform any/all other duties as deemed appropriate by the Manager, Client Services to ensure that our client’s needs are met.
• Prepare letters, memos and sales proposals as needed and as requested.
  

If you are looking to join a growing company, with many great benefits, that is conveniently located in the northwest suburbs of Chicago, send us your resume to careers@mybenefitexpress.com.

REPORTING TO: Manager of Transition Services

Overview: The position of Project Manager oversees client cases from Implementation to Active Administration. The project manager is the liaison between internal team and clients. This position manages all elements of the project management process including but not limited to: case implementation, file import and export testing, file transmit calendar, documentation and training the active administration team. Gathering requirements, translating the details and documenting the requirements are all fundamental to the success of this position.

This position will also be the key contact between Benefit Express and a client that is currently leasing the software that Benefit Express has developed. The project manager will play the key role of managing the client’s implementation and transition. This challenging role will serve as the face and name of Benefit Express in almost every facet as it pertains to the implementation and transition.

The following are key performance indicators for this role:

If you enjoy working with people in a challenging role, please send your resume to careers@mybenefitexpress.com.